Haven’t found an answer to your question?
Visit our contact us page for various ways to get in touch with our customer services team such as phone or email.
Estimated delivery time on all our plushie products is 5-14 days. We also have express shipping options if you need your order quicker.
For more information view our Shipping Information.
Yes, your satisfaction is our top priority. We are committed to delivering the highest quality products, and if, for any reason, you are not fully content with your purchase, we’re here to help! For more information view our Returns & Refunds policy here.
We can understand how frustrating delays in delivery times can be. Thank you for your patience if you are wondering where your package is. We advise a maximum of 2-4 weeks for delivery, however, if you haven’t received your order within 60 days of making your purchase, please contact us for a refund regardless of whether the item is still due to come or not.
Refunds will only be processed if your order has reached 60 days without the item arriving.
Please see our returns policy for more information.
Yes, our head office and full team of staff are proudly based in England and we have various warehouses located globally.
Yes, due to popular request we now deliver to the following countries:
United States, Ireland, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The colour will not transfer with water. Products are provided in plastic packaging for shipping purposes.
All our plushies will also be safe with babies under adult supervision .
Yes, tracked from the warehouse to your front door. Login to your account or use your order confirmation email to track your delivery at any time.
Our products are normally packaged in plastic or cardboard packaging and sometimes come vacuum sealed to ensure a safe delivery.
You will receive a dispatch notification once the item has left our warehouse. You will receive an email which will include tracking information. If you have an account with us, you can also log in to check your order status. If your order hasn’t arrived within 6 weeks, please contact us.
As all our products are quality inspected by our suppliers and by our warehouse staff before delivery we ensure that our products are at the highest standard. In the unlikely situation you feel your product is faulty or damaged in anyway please contact our customer services team providing your Order ID and photos of the defective product and we will be happy to arrange a refund.
Please email us immediately. However, if your shipment is already on the way to you, we are unable to take any further action until we can arrange a return.
We include tax in our products so there is no extra fees from us. Any import fees are very rare and we have yet to experience a customer that has incurred any charges, but in the extreme circumstance you are responsible if you need to pay any local postage handling or custom fees.
If you are placing a extremely large order 5-10 items or more we recommend splitting your order up into smaller orders.
For customers outside the UK please check our terms & conditions page for more information on importation taxes.