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Estimated delivery on all our plushies is 5–14 days. If you need your order sooner, express shipping options are available at checkout.

For more details see our Shipping Information.

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Yes, every order is tracked all the way to your front door. You can Track your order at any time with your order number, log in to your account, or use the link in your order confirmation email.

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Yes, due to popular request we now deliver to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates and United States.

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You will receive a dispatch email with tracking information once your order has been dispatched. If you have an account with us, you can also log in to check your order status, or Track your order.

If your order hasn't arrived within 30 days of dispatch, please contact us.

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Our products are normally packaged in plastic or cardboard packaging, and are sometimes vacuum sealed to make sure they arrive safely.

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Yes, your satisfaction is our top priority. We are committed to delivering the highest quality products, and if for any reason you are not fully happy with your purchase, we're here to help. See our Returns & Refunds policy for more information.

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If your order hasn't arrived within 30 days of dispatch, please contact us and we'll send a replacement or give you a full refund. You can track your order at any time.

If tracking shows your parcel as delivered but you can't find it, please tell us within 7 days. See our returns policy for full details.

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All our products are checked by our suppliers before dispatch. In the unlikely event your product is faulty or damaged in any way, please contact us with your order number and photos of the product, and we will be happy to arrange a refund.

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Please email us straight away. If your order hasn't been dispatched yet, we'll cancel it and refund you in full. If it's already on its way, you can still cancel within 14 days of receiving it and send it back. See our returns policy.

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Unless a product page says otherwise, our plushies are not suitable for children under 3 years: some have small or detachable parts (such as eyes, hats or bags) that could be a choking hazard. Please check the Safety section on each product page before giving a plushie to a child.

Always remove all packaging and tags first, supervise young children during play, keep plushies away from fire and heat sources, and never put a plushie in a cot or bed with a baby under 12 months. See section 5 of our terms for full safety and care guidance.

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For UK orders, the price at checkout is the total you pay.

Orders delivered outside the UK may be charged import duties, taxes (such as VAT) and carrier handling fees by your country when the parcel arrives. These are set by your local customs, are not included in our prices and are paid by you. See section 10 of our terms & conditions.

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Visit our contact us page for the ways to reach our customer service team.

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