We're here to help
Contact us
Questions about an order, a plushie or a gift idea? Send us a message and our team will get back to you by email.
- Small independent shop
- Every message read by a real person
- Money back guarantee
Send us a message
We reply to every message as quickly as we can.
Most parcels arrive in 5–14 days, and you can track your order for the latest update. Still need us? Add your order number below.
Our money back guarantee has you covered. Our Returns & Refunds page explains how it works.
Tell us which plushie you're looking at (a link is perfect) and what you'd like to know.
We only use your details to reply to your message.
Thank you! Your message is on its way
We've got it and will reply to the email address you gave us. Keep an eye on your spam folder, just in case.